Google has confirmed a major supply chain breach affecting over 200 companies. Attackers exploited a vulnerability in the integration between Salesforce and Gainsight (a customer success platform) to steal sensitive customer data. The attack has been attributed to a coalition of threat actors dubbed “Scattered Lapsus$ Hunters.”
Business Impact
This incident demonstrates the high risk of SaaS-to-SaaS connectivity. Organizations relying on this integration may have had their entire Salesforce customer database exposed, including financial details and sales pipelines, bypassing their own direct security controls.
Why It Happened
Attackers compromised the API connection tokens used by Gainsight to talk to Salesforce. This allowed them to impersonate the integration and exfiltrate data without triggering standard intrusion alarms on the Salesforce tenant itself.
Recommended Executive Action
Review all third-party apps connected to your Salesforce environment. Revoke access tokens for Gainsight apps immediately if you are a customer, until re-authentication is confirmed safe. Audit SaaS integration permissions to ensure “least privilege.”
Hashtags: #SupplyChain #Salesforce #Gainsight #DataBreach #SaaS #CyberAttack #InfoSec #CyberSecurity