The ShinyHunters hacking group claims to have compromised over 200 companies by exploiting a supply chain vulnerability in the “Gainsight” customer success platform’s integration with Salesforce. The group alleges they have stolen massive amounts of customer data.
Business Impact
This highlights the critical risk of SaaS-to-SaaS integrations. A single compromised integration app can provide a backdoor into the central CRM (Salesforce), exposing customer lists, financial data, and sales pipelines across hundreds of organizations simultaneously.
Why It Happened
Attackers reportedly compromised the API connection between Gainsight and Salesforce, leveraging the high-level permissions often granted to integration apps to exfiltrate data from client instances.
Recommended Executive Action
Direct your SaaS security team to audit all Salesforce connected apps immediately. Revoke access for any unused integrations and review the permissions granted to Gainsight. Monitor Salesforce access logs for unusual data export activity.
Hashtags: #SupplyChain #Salesforce #ShinyHunters #DataBreach #SaaS #Gainsight #CyberSecurity #InfoSec